POLICIES

Effective Date: March 3, 2026  |  Last Updated: March 3, 2026

1. LEASE POLICY

SkyCoach Sideline Replay hardware is leased on an annual basis. If a customer does not renew for the following year, all equipment must be shipped back by August 31st of that year. Customers who have not returned equipment by this date will be charged for the annual renewal.

2. RETURN POLICY

Products may be returned for a full refund within thirty (30) days of shipment.

3. MONEY BACK GUARANTEE

SkyCoach provides every customer a money back guarantee. If a customer is not satisfied with the performance of SkyCoach and meets all of the following qualifications, SkyCoach will provide a full refund:

1. Customer has called into support immediately after SkyCoach does not work for them.
2. Phone Support was unable to solve the problem.
3. Video Chat Support — both in office and on the field — was performed by a SkyCoach team member and the customer's SkyCoach contact.
4. An in-person visit to the customer's field has been performed by a SkyCoach team member to correct any issues during a practice or game.
5. Support was contacted in an appropriate time frame. "Appropriate time frame" is defined as within three (3) days of the system not working. The money back guarantee does not apply if a customer calls at the end of the season or after multiple games to report that the system has not been working, without having completed the steps above.

4. QUESTIONS

If you have questions about any of these policies, please reach out to our team: