PRIVACY POLICY

Effective Date: March 2, 2026  |  Last Updated: March 2, 2026

SkyCoach, LLC ("SkyCoach," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at myskycoach.com (the "Site").

This policy applies only to information collected through this marketing website. Our customer portal at portal.myskycoach.com and SkyCoach software products are governed by separate terms and privacy policies.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. INFORMATION WE COLLECT

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with the Site, including when you:

• Fill out a demo request or contact form (name, email address, school/organization name, state, phone number, current replay system)
• Schedule a meeting through our online calendar
• Request pricing information or a quote
• Communicate with us via email, phone, or the Site

Information Collected Automatically

When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:

• Device information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring URL (the website you came from)
• Date and time of your visit
• Interaction data (clicks, scrolls, form engagement)

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to your inquiries, demo requests, and support questions
• Schedule product demonstrations
• Provide pricing and product information
• Send follow-up communications related to your request (with your consent)
• Analyze Site usage to improve our website, content, and user experience
• Monitor and prevent fraudulent or unauthorized activity
• Comply with legal obligations

3. THIRD-PARTY SERVICES

We use the following third-party services on this Site. Each has its own privacy policy governing the data it collects:

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors interact with our Site. GA4 collects data such as pages viewed, session duration, traffic sources, and general demographic and interest data. GA4 uses cookies and collects data in accordance with Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

HubSpot

We use HubSpot for our contact forms, demo scheduling calendar, and customer relationship management. When you submit a form or schedule a meeting through our Site, the information you provide is stored in HubSpot's CRM platform. HubSpot forms may place cookies on your device related to form functionality. For more information, see HubSpot's Privacy Policy.

YouTube

Our Site embeds video content hosted by YouTube (a Google service). When you interact with an embedded YouTube video, YouTube may collect data in accordance with Google's Privacy Policy. We use a privacy-enhanced loading approach where the YouTube player does not load until you choose to play the video.

Google Fonts

We use Google Fonts to display typography on our Site. When you load a page, your browser connects to Google's servers to retrieve font files. This may transmit your IP address to Google. See Google Fonts Privacy FAQ for details.

4. COOKIES & TRACKING TECHNOLOGIES

Cookies are small text files placed on your device when you visit a website. We and our third-party partners use cookies and similar technologies for the following purposes:

• Essential cookies: Required for basic Site functionality such as page navigation and form submissions.
• Analytics cookies: Used by Google Analytics 4 to measure how visitors use the Site, helping us improve the user experience.
• Functional cookies: Used by HubSpot to support form submissions and scheduling functionality.

We do not use advertising cookies, retargeting pixels, or tracking technologies from social media advertising platforms (such as Meta Pixel or Google Ads remarketing) on this Site.

Managing Cookies

You can control cookies through your browser settings — most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of the Site, such as form submissions and the scheduling calendar. You can also opt out of Google Analytics specifically by using the Google Analytics Opt-Out Add-on.

Do Not Track & Global Privacy Control

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no uniform standard for responding to DNT signals, we do not currently respond to DNT signals.

We do not currently respond to Global Privacy Control (GPC) signals, but you can opt out of analytics tracking using the methods described above.

5. DATA SHARING & DISCLOSURE

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: With third-party vendors who help us operate the Site and our business (e.g., HubSpot for CRM, Google for analytics), subject to confidentiality obligations.
• Legal compliance: When required by law, regulation, legal process, or governmental request.
• Protection of rights: When we believe disclosure is necessary to protect the rights, property, or safety of SkyCoach, our users, or the public.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal exceptions.
• Opt-out of communications: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request within 30 days.

7. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:

• Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, our business purposes for collecting the information, and the categories of third parties with whom we share it.
• Right to delete: You may request the deletion of your personal information, subject to certain exceptions.
• Right to correct: You may request that we correct inaccurate personal information.
• Right to opt out of sale or sharing: We do not sell or share (as defined by the CCPA/CPRA) your personal information.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a request, please contact us at privacy@myskycoach.com or by mail at the address listed below. We may need to verify your identity before fulfilling your request.

8. OTHER STATE PRIVACY RIGHTS

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights, including the rights to access, correct, delete, and opt out of certain processing of personal information. If you are a resident of one of these states and wish to exercise your rights, please contact us at privacy@myskycoach.com.

9. CHILDREN'S PRIVACY

This Site is intended for use by coaches, athletic directors, school administrators, and other adults involved in athletics program management. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@myskycoach.com so we can take appropriate action.

10. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

• Form submissions and contact data: Retained in our CRM for the duration of our business relationship and for a reasonable period afterward to enable follow-up and comply with legal obligations.
• Analytics data: Retained according to Google Analytics' default data retention settings. You can learn more in Google's data retention documentation.
• Cookies: Cookie durations vary by type. Session cookies expire when you close your browser. Persistent cookies from analytics and CRM services typically expire within 6 to 24 months.

11. SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Our Site uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. INTERNATIONAL USERS

This Site is operated from the United States. If you access the Site from outside the United States, including from Canada, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Site, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

For users in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we process personal information on the legal basis of legitimate interests (operating and improving our business) and consent (where you submit forms or opt in to communications).

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

14. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us: